Exchange & Return Policy
Hassle-free support for a smooth shopping experience
At ZIVI By Maham, customer satisfaction is important to us. We aim to provide high-quality skincare products and a smooth shopping experience.
Please review our Exchange & Return Policy carefully before making a purchase.
Eligibility
Products purchased from www.zivi.pk are eligible for exchange or return within 5 days of delivery.
- Product must be unused
- Packaging must be sealed & unopened
- Original condition required
- Original packaging intact
- Proof of purchase required
- Opened packaging
- Used product
- Damaged after delivery
- Request after 5 days
- Sale items (unless damaged/wrong)
Exchange Policy
Exchange is applicable if:
- Wrong product delivered
- Product damaged during delivery
- Defective item received
To request an exchange, contact us within 5 days of receiving your order.
- Order number
- Proof of purchase
- Product images (if damaged/incorrect)
After verification, our team may arrange pickup (if applicable) and ship a replacement product.
Processing Time: 5–7 working days
Return Policy
Returns are accepted only if:
- Wrong product delivered
- Product arrived damaged
- Product is defective
Once the product packaging is opened, returns will not be accepted due to hygiene and safety reasons.
To request a return, contact us within 5 days of delivery.
Refund Policy
ZIVI currently does not offer cash refunds.
In approved cases, customers may receive:
- Product replacement
- Store credit voucher (equal to product value)
Store credit can be used for future purchases on www.zivi.pk.
Contact Information
Email: info@zivi.pk
Phone: 0302-0359000
Address: Plot 118, Street 06 MET2, Larechs Colony Cantt, Lahore, Pakistan
ZIVI By Maham – Glow Together, Grow Together